Refund policy

Returns & Exchanges Policy (UK)

At AYUNÉ, every piece is thoughtfully designed and carefully prepared with exceptional attention to detail. We hope you love your purchase, but if for any reason it isn't quite right, please read our policy below.

This policy does not affect your statutory rights under UK consumer law.

Returns & Exchanges

We do not offer refunds for change of mind.

Eligible items may be exchanged, subject to the conditions outlined below.

To qualify for an exchange, your item must:

Be requested within 7 days of delivery.
Be unworn, unused and in its original condition.
Have all original tags attached.
Be returned in its original packaging.
Show no signs of wear, washing, fragrance, makeup, damage or alteration.

Items that do not meet these requirements will be returned to the customer.

Non-Returnable & Non-Exchangeable Items

The following items are considered final sale and cannot be returned, exchanged or refunded unless they are faulty or supplied in error:

Hijabs and other personal wear accessories
Pre-order items
Sale or discounted items
Custom-made, personalised or altered pieces

As our hijabs are considered personal wear items, we are unable to accept returns once they have been received. This policy helps ensure every item we send to our customers is in brand-new condition.

Stock Availability

All exchanges are subject to stock availability.

If your requested size or replacement item is unavailable, we will contact you to discuss the available options.

Return Shipping

Customers are responsible for the cost of returning eligible items to us.

We recommend using a tracked postal service, as AYUNÉ cannot accept responsibility for items lost or damaged during transit.

Original shipping charges are non-refundable.

Faulty or Incorrect Items

If you believe you have received a faulty, damaged or incorrect item, please contact us within 48 hours of delivery by emailing support@ayune.co.uk, including your order number and clear photographs of the issue.

Where a fault is confirmed, we will provide an appropriate remedy in accordance with your rights under the Consumer Rights Act 2015.